While the first part of this session will cover the basics like the history of Adobe licensing at VCU, the path to a single enterprise agreement, and the first several years of operations, the second part will focus on data practices, building new ETL processes to automate the majority of license entitlement operations, and how data is helping drive decision-making at VCU with respect to all things Adobe.

In part 1 of this series on Tuesday afternoon, we will start telling the story of VCU's journey of adopting a single Adobe Enterprise Term License Agreement in June 2019. Topics include: migrating thousands of named-user VCU end-user accounts from over 70 individual VIP agreements, transitioning from serialized device licensing to shared device licensing, software deployment and activation challenges, manual license request and fulfillment processes, charge-back policies and procedures, and providing student licensing using Kivuto's OnTheHub webstore for easy subscription management.

In part 2 of this series on Wednesday morning, we will continue our story with additional topics including: building a new tool using Python to automate nightly end-user eligibility checks and verification, automating license enrollment using Adobe's User Sync Tool, automating email notifications, and automate reporting of account changes for employees joining, leaving, or moving to a different business unit.

In part 3 of this series on Wednesday afternoon, will wrap up our deep dive with information on how we built and iterated our license request forms, developed a semi-automated process to generate annual billing agreements for charge-back, handled support initiatives and service improvements, developed a continuous delivery pipeline for Adobe Software packages using MECM and Jamf, and provide a preview of our upcoming analytics and reporting dashboard using Google's Looker Studio.

The lecture will also cover advanced topics such as managing processes and services, controlling network configuration, and performing common administration tasks. Whether you're an IT administrator, developer, or just interested in automation, this lecture is a great starting point to learn about PowerShell. Attendees will leave with a strong foundation in PowerShell and the skills to start automating their own tasks and streamlining their workflow.

Join us for an in-depth introduction to PowerShell, a powerful automation tool used in the IT industry. Designed to simplify system administration and automate repetitive tasks, PowerShell provides a flexible command-line interface that makes it easy to manage and automate systems, networks, and applications. This lecture will be presented in an interactive format, and attendees are encouraged to bring their laptops to follow along with the demonstrations.

Starting with the basics, you will learn about the PowerShell environment and its command structure, including built-in cmdlets and how to use them. We will also go over variables and data types. Whether you're an IT administrator, developer, or just interested in automation, this lecture is a great starting point to learn about PowerShell. By the end, you'll have a strong foundation in PowerShell and be able to start automating your own tasks and streamlining your workflow.

With every new iteration of macOS comes several tweaks under the hood. This talk is primarily geared towards Macs running in a lab environment and will cover several techniques currently being used to secure endpoints, to automatically erase sensitive user data, and more. Time permitting, we will also open the session up to hear from our colleagues and other strategies they currently use to achieve desired results in a lab setting.

Techniques will be leveraged both with and without the use of an MDM, so the session can benefit everyone.

A neat little blurb about Imraan's session tomorrow.

The IT Lab Services department of James Madison University developed a full-featured browser-based Lab Services operation and management solution that allows near zero-touch support of over 1,200 endpoints throughout 60 buildings across the JMU campus, while collecting a wealth of data that enhances the ability to provide excellent services with greater agility and fewer human resources, to manage assets, and to make sound evidence-based decisions. LabDash has been in development since 2015 and should soon be available to other Universities as an Open Source project.

LabDash integrates endpoint commissioning & decommissioning, imaging, non-persistence (freezing/thawing), real-time monitoring of multiple pulse indicators, real-time screen views, remote control, including remote power cycling and hardware reset via AMT.

Printer monitoring is supported via SNMP providing real-time access to key status and health indicators for toner cartridge, toner recovery reservoir, drum, fuser, paper, etc. You can even view the text that is currently displayed on the printer's control panel.

Native browser-based digital signage support combines endpoint availability with lab reservation data to display real-time room & seat availability on a touch display at each lab location. The room availability page can be placed in rotation with static JPEG slides. Each slide can be scheduled to begin and end on a given date & time, perfect for posting temporary notifications such as holiday hours of operation.

Virtual Computer Lab functionality brokers and facilitates remote access to both physical and Hyper-V virtual machines. Users select a lab from a simple web page and LabDash takes care of providing Remote Desktop access to the next available computer in the chosen lab.

Equipment inventory is established automatically with computers immediately reporting their hardware details fresh out of the box, eliminating some common data entry errors. Asset management is supported through the entire life cycle from acquisition to disposition. Other data collected includes application usage per-endpoint, down to the second, software request tracking, software and image installations, encrypted password and secret management, and people & places (customers, stakeholders, vendors).