Like many universities and colleges across the world, Wheaton College is navigating the human side of IT systems adoption with reduced financial and human resources. This session will outline some challenges, opportunities and solutions that are shaping the “new normal” of software delivery at Wheaton College. It will showcase how the college achieved efficiencies and faculty engagement through communication and collaboration with external partners and internal stakeholders.

An overview of the digital tools and interactive spaces offered by the COS Mathematics IT Service Desk to end-users. These tools and services significantly improve user experience—by providing access to technologies that expand and revolutionize their teaching capabilities—and user interaction with common applications. Tools that will be covered include XCreds, Code 42, and the Revolution Lightboard Studio space.

The University of North Carolina challenged CCI to create a 'universal' solution that could be used in a wide variety of classrooms. This modular 'building-block' approach would allow the college the flexibility to decide how to configure the lectern at the time of install. In addition, UNC required a sit-to-stand instructor's table that was also wheelchair friendly. Finally, keeping the AV cabinet cool and dust free was the final challenge. Heat and dust are the enemy of any AV installation. This new lectern will be on display at Frank's presentation. Stop by to kick the tires.

The Mendoza College of Business IT (MCOBIT) Ed Tech team re-purposes our older machines for a variety of purposes. Using Sassafrass we are able to offer a remote desktop lab. We are able to add USB capture devices with our old machines to act as recording devices in classrooms with Panopto. In this talk I will cover this second "Lifecycle" of our computers, the tools we use, and our current best practices.

In the session we plan to cover how the NCSU and UNC help desks are using the following products: Google Workspace (Google Drive for documentation and Google Chat for helping clients and communication between teams), Zoom (helping end-users remotely), ServiceNow (ticketing System to manage issues from end-users), and SnipeIT (equipment inventory system).

Zero touch deployments are the goal of every endpoint support team. At the height of the pandemic, no-contact deliveries of new systems for our faculty and staff forced us to to improve our rollouts and assume that we wouldn't have the luxury of seeing someone in person to get their system up and running. Our current process applies to Apple computers with both the Intel and Silicon chipsets, and has resulted in a significant drop in service tickets for assistance with new computer setups. We have a similarly streamlined process in place for iPad deployments as well.

Learn how Eric's new role as department head of the Academic Research Computing group at Grand Valley State University led him on a journey to mend fences across the university. Before joining the university, many felt the IT department had left them out in the cold. After spending the first few months on a "look, listen, and learn" tour, time was spent rebuilding relationships and forming partnerships where previously there had been none. Today, GVSU is in a much better place, and these partnerships are proving fruitful for all involved as partners continue to adapt and grow in both IT and the colleges.

Much of this talk will be focused on both existing focus areas, however additional challenges that will need to be addressed in some way in the near future will also be discussed. The cybersecurity team at NC State University works with customers to understand businesses requirement as well as on-going challenges to help provide critical insights to decision makers to make informed decisions related to IT security transformation. Although cybersecurity is thought of as an IT activity, it is so much more. It is the integral part of all areas of the university to manage risk and assets (including data). It is more about people than technology.

Chances are, many of the apps you deploy regularly have been packaged using this method and may be able to save you time by quickly adapting PowerShell code for your own deployments. Most packages are reusable even without having to rely on MECM (Microsoft Endpoint Configuration Manager) and can be adapted to other platforms with little effort to rehost installers.

This session will be a combination presentation + workshop to apply concepts explained in the presentation to build a PSADT pacakge in real time!

At Sarah Lawrence College, we use Simple Help as a desktop support solution tailored to streamline the assistance process for support agents and end-users. It offers a range of features designed to simplify troubleshooting and problem resolution, enhancing the efficiency and effectiveness of desktop support services. With Simple Help, support agents can remotely access and control users' desktops to diagnose issues, perform software installations, configure settings, and remote desktops in real-time. Simple Help offers robust remote support for a reasonable price.