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  • attend
  • calendar
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Schedule + Sessions

Day 1

Thursday, May 16th

Sessions

Join us on Thursday, May 16th for a jam-packed day of presentations! Enjoy great food and catch up with friends you may not have seen since last year's conference. Raffle drawings will be held throughout the day, but be sure to stick around until the end of dinner for an extra special prize drawing for one lucky winner!

* *Prize-winner(s) must be present to claim prize.

Registration & Breakfast

8:00a - 9:00a

Welcome Session

9:10a - 10:00a

Sponsor Expo

10:10a - 10:30a

Morning Sessions

10:30a - 12:15p

Lunch

12:15p - 1:30p

Afternoon Sessions

1:30p - 5:00p

Sponsor Expo

2:30p - 2:50p

Dinner

5:15p - 6:45p

Day 2

Friday, May 17th

Roundtables + Tour

On Friday, May 17th we will host our roundtable sessions in the morning and after lunch our hosts from the NC State University College of Sciences will lead a campus tour of their library, eSports arena, and several classrooms/labs. We will hold our raffle drawing for our grand prize for presenters and several other raffle drawing during lunch!*

RSVP for Campus Tour and Add-To-Calendar links will be added soon.*

* Schedule is subject to change. Prize winners must be present to claim prize.

Breakfast

8:00a - 9:00a

Sponsor Expo

9:00a - 11:45a

Morning Sessions

9:00a - 12:15a

Lunch

12:15p - 1:30p

Campus Tour

2:00p - 4:30p

Day 1

Thursday, May 16th

Sessions

Join us on Thursday, May 16th for a jam-packed day of presentations! Enjoy great food and catch up with friends you may not have seen since last year's conference. Raffle drawings will be held throughout the day, but be sure to stick around until the end of dinner for an extra special prize drawing for one lucky winner!

* *Prize-winner(s) must be present to claim prize.

Registration & Breakfast

8:00a - 9:00a

Welcome Session

9:10a - 10:00a

Sponsor Expo

10:10a - 10:30a

Morning Sessions

10:30a - 12:15p

Lunch

12:15p - 1:30p

Afternoon Sessions

1:30p - 5:00p

Sponsor Expo

2:30p - 2:50p

Dinner

5:15p - 6:45p

Day 2

Friday, May 17th

Roundtables + Tour

On Friday, May 17th we will host our roundtable sessions in the morning and after lunch our hosts from the NC State University College of Sciences will lead a campus tour of their library, eSports arena, and several classrooms/labs. We will hold our raffle drawing for our grand prize for presenters and several other raffle drawing during lunch!*

RSVP for Campus Tour and Add-To-Calendar links will be added soon.*

* Schedule is subject to change. Prize winners must be present to claim prize.

Breakfast

8:00a - 9:00a

Sponsor Expo

9:00a - 11:45a

Morning Sessions

9:00a - 12:15a

Lunch

12:15p - 1:30p

Campus Tour

2:00p - 4:30p

Session Information

Below you'll find new session information for presentations, workshops, and roundtable sessions. Session details are subject to change as is our schedule.

Sponsor Talk: Unlocking Efficiency in Asset Management through Data and Collaboartion with Sassafras

Yadin Flamer

IT Solutions Engineer

Sassafras Software

Add to Calendar
  05/16/2024 9:00 AM 05/16/2024 9:50 AM America/New_York LabMan Session: Day 1 - Sponsor Talk: Unlocking Efficiency in Asset Management through Data and Collaboartion with Sassafras Presented By: Yadin Flamer \n \nAbstract: Unlock efficiency through the power of connecting data in asset management. Collect data, process it through Sassafras AllSight, share with stakeholders, and analyze the results to plan which hardware and software you will preserve, reuse, or retire. All this with a vendor that values the customer relationship as a collaboration.\n 1101 Gorman St, Raleigh, NC 27606 / McKimmon Conference and Training Center - Room 2C Yadin Flamer [email protected] false 5 Confirmed OPAQUE
Sponsor Presentation Asset Management
05/16/2024 at 9:00 AM
McKimmon Conference and Training Center - Room 2C

Unlock efficiency through the power of connecting data in asset management. Collect data, process it through Sassafras AllSight, share with stakeholders, and analyze the results to plan which hardware and software you will preserve, reuse, or retire. All this with a vendor that values the customer relationship as a collaboration.

Panel Discussion: Buidling Relationships - Customers and Vendors

Customer Panel Members

Eric Bellmore and Jaime Meija-Paula

Vendor Panel Members

Marisa Devlin & Yadin Flamer (Sassafras)

Nick Johnson (AppsAnywhere)

Add to Calendar
  05/16/2024 10:20 AM 05/16/2024 11:05 AM America/New_York LabMan Session: Day 1 - Panel Discussion: Buidling Relationships - Customers and Vendors Presented By: Customer Panel Members and Vendor Panel Members\n \nAbstract: Join us for a unique panel discussion featuring both solutions providers and their actual customers. This session will focus on how working together to build a relationship can provide value for everyone.\n 1101 Gorman St, Raleigh, NC 27606 / McKimmon Conference and Training Center - Room 2C Customer Panel Members false 5 Confirmed OPAQUE
Sponsor Presentation Customer Support & Engagement
05/16/2024 at 10:20 AM
McKimmon Conference and Training Center - Room 2C

Join us for a unique panel discussion featuring both solutions providers and their actual customers. This session will focus on how working together to build a relationship can provide value for everyone.

How to drive faculty adoption and improve student experience

Jaime Meija-Paula

Add to Calendar
  05/16/2024 11:10 AM 05/16/2024 11:40 AM America/New_York LabMan Session: Day 1 - How to drive faculty adoption and improve student experience Presented By: Jaime Meija-Paula \n \nAbstract: How do you make behavior change stick? How do you create long-lasting habits that go beyond circumstances? Like most residential higher ed institutions, Wheaton College has fully returned to campus life, to offer their students the richest college experience. But the return to pre-pandemic ways of teaching is seeing a return to pre-pandemic expectations for IT software provision.\n \nDescription: Like many universities and colleges across the world, Wheaton College is navigating the human side of IT systems adoption with reduced financial and human resources. This session will outline some challenges, opportunities and solutions that are shaping the “new normal” of software delivery at Wheaton College. It will showcase how the college achieved efficiencies and faculty engagement through communication and collaboration with external partners and internal stakeholders.\n \n\n \n\n \n\n \n 1101 Gorman St, Raleigh, NC 27606 / McKimmon Conference and Training Center - Room 2C Jaime Meija-Paula false 5 Confirmed OPAQUE
Presentation Endpoint Management
05/16/2024 at 11:10 AM
McKimmon Conference and Training Center - Room 2C

How do you make behavior change stick? How do you create long-lasting habits that go beyond circumstances? Like most residential higher ed institutions, Wheaton College has fully returned to campus life, to offer their students the richest college experience. But the return to pre-pandemic ways of teaching is seeing a return to pre-pandemic expectations for IT software provision.

Click for more details...

Like many universities and colleges across the world, Wheaton College is navigating the human side of IT systems adoption with reduced financial and human resources. This session will outline some challenges, opportunities and solutions that are shaping the “new normal” of software delivery at Wheaton College. It will showcase how the college achieved efficiencies and faculty engagement through communication and collaboration with external partners and internal stakeholders.

Tech Toolbox

Kaurwaki Babu

IT Support Team Lead - College of Sciences IT

NC State University

Add to Calendar
  05/16/2024 11:45 AM 05/16/2024 12:15 PM America/New_York LabMan Session: Day 1 - Tech Toolbox Presented By: Kaurwaki Babu \n \nAbstract: In this presentation, Kaurwaki will provide an overview of the digital tools, interactive spaces, and technical support services offered to end-users by the College of Sciences Mathematics IT Service Desk\n \nDescription: An overview of the digital tools and interactive spaces offered by the COS Mathematics IT Service Desk to end-users. These tools and services significantly improve user experience—by providing access to technologies that expand and revolutionize their teaching capabilities—and user interaction with common applications. Tools that will be covered include XCreds, Code 42, and the Revolution Lightboard Studio space.\n \n\n \n\n \n\n \n 1101 Gorman St, Raleigh, NC 27606 / McKimmon Conference and Training Center - Room 2C Kaurwaki Babu false 5 Confirmed OPAQUE
Presentation Customer Support & Engagement
05/16/2024 at 11:45 AM
McKimmon Conference and Training Center - Room 2C

In this presentation, Kaurwaki will provide an overview of the digital tools, interactive spaces, and technical support services offered to end-users by the College of Sciences Mathematics IT Service Desk

Click for more details...

An overview of the digital tools and interactive spaces offered by the COS Mathematics IT Service Desk to end-users. These tools and services significantly improve user experience—by providing access to technologies that expand and revolutionize their teaching capabilities—and user interaction with common applications. Tools that will be covered include XCreds, Code 42, and the Revolution Lightboard Studio space.

Sponsor Talk: Future Proof Your Classroom with Flexible Furniture Solutions

Frank Kolavo

Founder

Computer Comforts, Inc.

Add to Calendar
  05/16/2024 1:30 PM 05/16/2024 2:15 PM America/New_York LabMan Session: Day 1 - Sponsor Talk: Future Proof Your Classroom with Flexible Furniture Solutions Presented By: Frank Kolavo \n \nAbstract: Frank Kolavo, founder of Computer Comforts, Inc., will discuss their new CONFIGURE-IT Lectern that was designed in collaboration with the University of North Carolina. Frank will also have his mobile showroom onsite for this presentation. If you attended LabMan 2015 in Dallas, you might remember the field trip to Frank's factory and showroom. For 2024, CCI will be bringing the showroom to you. Don't miss this opportunity to see a wide variety of innovative lab furniture.\n \nDescription: The University of North Carolina challenged CCI to create a 'universal' solution that could be used in a wide variety of classrooms. This modular 'building-block' approach would allow the college the flexibility to decide how to configure the lectern at the time of install. In addition, UNC required a sit-to-stand instructor's table that was also wheelchair friendly. Finally, keeping the AV cabinet cool and dust free was the final challenge. Heat and dust are the enemy of any AV installation. This new lectern will be on display at Frank's presentation. Stop by to kick the tires.\n \n\n \n\n \n\n \n 1101 Gorman St, Raleigh, NC 27606 / McKimmon Conference and Training Center - Room 2C Frank Kolavo [email protected] false 5 Confirmed OPAQUE
Sponsor Presentation Customer Support & Engagement
05/16/2024 at 1:30 PM
McKimmon Conference and Training Center - Room 2C

Frank Kolavo, founder of Computer Comforts, Inc., will discuss their new CONFIGURE-IT Lectern that was designed in collaboration with the University of North Carolina. Frank will also have his mobile showroom onsite for this presentation. If you attended LabMan 2015 in Dallas, you might remember the field trip to Frank's factory and showroom. For 2024, CCI will be bringing the showroom to you. Don't miss this opportunity to see a wide variety of innovative lab furniture.

Click for more details...

The University of North Carolina challenged CCI to create a 'universal' solution that could be used in a wide variety of classrooms. This modular 'building-block' approach would allow the college the flexibility to decide how to configure the lectern at the time of install. In addition, UNC required a sit-to-stand instructor's table that was also wheelchair friendly. Finally, keeping the AV cabinet cool and dust free was the final challenge. Heat and dust are the enemy of any AV installation. This new lectern will be on display at Frank's presentation. Stop by to kick the tires.

UNC CAUSE Apple Manager SIG - Kool in School IT

Everette Allen

Apple Support Specialist

NC State University

Add to Calendar
  05/16/2024 2:35 PM 05/16/2024 3:20 PM America/New_York LabMan Session: Day 1 - UNC CAUSE Apple Manager SIG - Kool in School IT Presented By: Everette Allen \n \nAbstract: The UNC CAUSE Apple Manager SIG group will meet and present "Ted Talk" style, 5-by-5 presentations on IT solutions that are working well on their campus. Join us for a few different "lightning rounds" from different UNC 17 institutions show casing how they provide IT that works.\n 1101 Gorman St, Raleigh, NC 27606 / McKimmon Conference and Training Center - Room 2C Everette Allen false 5 Confirmed OPAQUE
Presentation Endpoint Management
05/16/2024 at 2:35 PM
McKimmon Conference and Training Center - Room 2C

The UNC CAUSE Apple Manager SIG group will meet and present "Ted Talk" style, 5-by-5 presentations on IT solutions that are working well on their campus. Join us for a few different "lightning rounds" from different UNC 17 institutions show casing how they provide IT that works.

Repurposing old lab computers for remote labs and other tools

Jeremy May

Ed Tech Client Technologies Profesisonal - Mendoza College of Business

University of Notre Dame

Add to Calendar
  05/16/2024 3:25 PM 05/16/2024 3:55 PM America/New_York LabMan Session: Day 1 - Repurposing old lab computers for remote labs and other tools Presented By: Jeremy May \n \nAbstract: Learn how Notre Dame's Mendoza College of Business re-purposes our old, out-of-warranty computers after they have been replaced with new ones.\n \nDescription: The Mendoza College of Business IT (MCOBIT) Ed Tech team re-purposes our older machines for a variety of purposes. Using Sassafrass we are able to offer a remote desktop lab. We are able to add USB capture devices with our old machines to act as recording devices in classrooms with Panopto. In this talk I will cover this second "Lifecycle" of our computers, the tools we use, and our current best practices.\n \n\n \n\n \n\n \n 1101 Gorman St, Raleigh, NC 27606 / McKimmon Conference and Training Center - Room 2C Jeremy May [email protected] false 5 Confirmed OPAQUE
Presentation Endpoint Management
05/16/2024 at 3:25 PM
McKimmon Conference and Training Center - Room 2C

Learn how Notre Dame's Mendoza College of Business re-purposes our old, out-of-warranty computers after they have been replaced with new ones.

Click for more details...

The Mendoza College of Business IT (MCOBIT) Ed Tech team re-purposes our older machines for a variety of purposes. Using Sassafrass we are able to offer a remote desktop lab. We are able to add USB capture devices with our old machines to act as recording devices in classrooms with Panopto. In this talk I will cover this second "Lifecycle" of our computers, the tools we use, and our current best practices.

Technologies For A Successful Help Desk

Zachary Lucas

Student Help-Desk Technician

NC State University

Sehaj Singh

Student Help-Desk Technician

University of North Carolina at Chapel Hill

Add to Calendar
  05/16/2024 4:00 PM 05/16/2024 4:30 PM America/New_York LabMan Session: Day 1 - Technologies For A Successful Help Desk Presented By: Zachary Lucas and Sehaj Singh\n \nAbstract: This session will cover tools leveraged by NC State and UNC-Chapel Hill student help desks. The presentation will give perspectives from both school's student workers and compare and contrast how these tools help our workflow.\n \nDescription: In the session we plan to cover how the NCSU and UNC help desks are using the following products: Google Workspace (Google Drive for documentation and Google Chat for helping clients and communication between teams), Zoom (helping end-users remotely), ServiceNow (ticketing System to manage issues from end-users), and SnipeIT (equipment inventory system).\n \n\n \n\n \n\n \n 1101 Gorman St, Raleigh, NC 27606 / McKimmon Conference and Training Center - Room 2C Zachary Lucas false 5 Confirmed OPAQUE
Presentation Customer Support & Engagement
05/16/2024 at 4:00 PM
McKimmon Conference and Training Center - Room 2C

This session will cover tools leveraged by NC State and UNC-Chapel Hill student help desks. The presentation will give perspectives from both school's student workers and compare and contrast how these tools help our workflow.

Click for more details...

In the session we plan to cover how the NCSU and UNC help desks are using the following products: Google Workspace (Google Drive for documentation and Google Chat for helping clients and communication between teams), Zoom (helping end-users remotely), ServiceNow (ticketing System to manage issues from end-users), and SnipeIT (equipment inventory system).

(Almost) Zero-Touch Deployments for macOS and iOS

Imraan Khan

Assistant Director - College of Sciences IT

NC State University

Add to Calendar
  05/16/2023 4:35 PM 05/16/2023 5:15 PM America/New_York LabMan Session: Day 1 - (Almost) Zero-Touch Deployments for macOS and iOS Presented By: Imraan Khan \n \nAbstract: This session will revisit best practices to achieve zero touch deployment for macOS using JAMF. Concepts can apply to most other MDMs as well.\n \nDescription: Zero touch deployments are the goal of every endpoint support team. At the height of the pandemic, no-contact deliveries of new systems for our faculty and staff forced us to to improve our rollouts and assume that we wouldn't have the luxury of seeing someone in person to get their system up and running. Our current process applies to Apple computers with both the Intel and Silicon chipsets, and has resulted in a significant drop in service tickets for assistance with new computer setups. We have a similarly streamlined process in place for iPad deployments as well.\n \n\n \n\n \n\n \n / McKimmon Conference and Training Center - Room 2C Imraan Khan false 5 Confirmed OPAQUE
Presentation Endpoint Management
05/16/2023 at 4:35 PM
McKimmon Conference and Training Center - Room 2C

This session will revisit best practices to achieve zero touch deployment for macOS using JAMF. Concepts can apply to most other MDMs as well.

Click for more details...

Zero touch deployments are the goal of every endpoint support team. At the height of the pandemic, no-contact deliveries of new systems for our faculty and staff forced us to to improve our rollouts and assume that we wouldn't have the luxury of seeing someone in person to get their system up and running. Our current process applies to Apple computers with both the Intel and Silicon chipsets, and has resulted in a significant drop in service tickets for assistance with new computer setups. We have a similarly streamlined process in place for iPad deployments as well.

Turning Pain Into Partnerships

Eric Bellmore

Director of Academic Research Computing

Grand Valley State University

Add to Calendar
  05/17/2024 9:00 AM 05/17/2024 9:45 AM America/New_York LabMan Session: Day 2 - Turning Pain Into Partnerships Presented By: Eric Bellmore \n \nAbstract: An overview of how we turned a contentious relationship with some of our colleges into a partnership.\n \nDescription: Learn how Eric's new role as department head of the Academic Research Computing group at Grand Valley State University led him on a journey to mend fences across the university. Before joining the university, many felt the IT department had left them out in the cold. After spending the first few months on a "look, listen, and learn" tour, time was spent rebuilding relationships and forming partnerships where previously there had been none. Today, GVSU is in a much better place, and these partnerships are proving fruitful for all involved as partners continue to adapt and grow in both IT and the colleges.\n \n\n \n\n \n\n \n 1101 Gorman St, Raleigh, NC 27606 / McKimmon Conference and Training Center - Room 2C Eric Bellmore false 5 Confirmed OPAQUE
Presentation Customer Support & Engagement
05/17/2024 at 9:00 AM
McKimmon Conference and Training Center - Room 2C

An overview of how we turned a contentious relationship with some of our colleges into a partnership.

Click for more details...

Learn how Eric's new role as department head of the Academic Research Computing group at Grand Valley State University led him on a journey to mend fences across the university. Before joining the university, many felt the IT department had left them out in the cold. After spending the first few months on a "look, listen, and learn" tour, time was spent rebuilding relationships and forming partnerships where previously there had been none. Today, GVSU is in a much better place, and these partnerships are proving fruitful for all involved as partners continue to adapt and grow in both IT and the colleges.

The State of CyberSecurity at NCSU

Bill Rodriguez

Cyber Secruity Engineer - Office of Information Technology

NC State University

Elizabeth Cole-Walker

Information Security Specialist - Office of Information Technology

NC State University

Add to Calendar
  05/17/2024 9:50 AM 05/17/2024 10:35 AM America/New_York LabMan Session: Day 2 - The State of CyberSecurity at NCSU Presented By: Bill Rodriguez and Elizabeth Cole-Walker\n \nAbstract: It is important to note that NC State is still undergoing a digital transformation. On-going national and global cybersecurity threats are driving a need to adapt and change operations at a faster pace than ever before.\n \nDescription: Much of this talk will be focused on both existing focus areas, however additional challenges that will need to be addressed in some way in the near future will also be discussed. The cybersecurity team at NC State University works with customers to understand businesses requirement as well as on-going challenges to help provide critical insights to decision makers to make informed decisions related to IT security transformation. Although cybersecurity is thought of as an IT activity, it is so much more. It is the integral part of all areas of the university to manage risk and assets (including data). It is more about people than technology.\n \n\n \n\n \n\n \n 1101 Gorman St, Raleigh, NC 27606 / McKimmon Conference and Training Center - Room 2C Bill Rodriguez false 5 Confirmed OPAQUE
Presentation Leading All The Things
05/17/2024 at 9:50 AM
McKimmon Conference and Training Center - Room 2C

It is important to note that NC State is still undergoing a digital transformation. On-going national and global cybersecurity threats are driving a need to adapt and change operations at a faster pace than ever before.

Click for more details...

Much of this talk will be focused on both existing focus areas, however additional challenges that will need to be addressed in some way in the near future will also be discussed. The cybersecurity team at NC State University works with customers to understand businesses requirement as well as on-going challenges to help provide critical insights to decision makers to make informed decisions related to IT security transformation. Although cybersecurity is thought of as an IT activity, it is so much more. It is the integral part of all areas of the university to manage risk and assets (including data). It is more about people than technology.

Software Deployment with PSADT (PowerShell App Deployment Toolkit)

Houston Griffith

Senior Manager - Instructional Computing Services

Virginia Commonwealth University

Add to Calendar
  05/17/2024 10:50 AM 05/17/2024 11:40 AM America/New_York LabMan Session: Day 2 - Software Deployment with PSADT (PowerShell App Deployment Toolkit) Presented By: Houston Griffith \n \nAbstract: Learn how to quickly build scripts to deploy software to Windows endpoints by reviewing examples of the popular PowerShell App Deployment Toolkit used at VCU.\n \nDescription: Chances are, many of the apps you deploy regularly have been packaged using this method and may be able to save you time by quickly adapting PowerShell code for your own deployments. Most packages are reusable even without having to rely on MECM (Microsoft Endpoint Configuration Manager) and can be adapted to other platforms with little effort to rehost installers.\n \nThis session will be a combination presentation + workshop to apply concepts explained in the presentation to build a PSADT pacakge in real time!\n \n\n \n\n \n 1101 Gorman St, Raleigh, NC 27606 / McKimmon Conference and Training Center - Room 2C Houston Griffith false 5 Confirmed OPAQUE
Presentation Software Delivery
05/17/2024 at 10:50 AM
McKimmon Conference and Training Center - Room 2C

Learn how to quickly build scripts to deploy software to Windows endpoints by reviewing examples of the popular PowerShell App Deployment Toolkit used at VCU.

Click for more details...

Chances are, many of the apps you deploy regularly have been packaged using this method and may be able to save you time by quickly adapting PowerShell code for your own deployments. Most packages are reusable even without having to rely on MECM (Microsoft Endpoint Configuration Manager) and can be adapted to other platforms with little effort to rehost installers.

This session will be a combination presentation + workshop to apply concepts explained in the presentation to build a PSADT pacakge in real time!

Simple Help As A Desktop Support Solution & More

Jesus Ayala

Help Desk Manager

Sarah Lawrence College

Add to Calendar
  05/17/2024 11:45 AM 05/17/2024 12:15 PM America/New_York LabMan Session: Day 2 - Simple Help As A Desktop Support Solution & More Presented By: Jesus Ayala \n \nAbstract: Simple Help is a desktop support solution for remote assistance. It enables support teams to efficiently troubleshoot and resolve issues for remote users through features such as remote desktop access, secure connections, screen sharing, file transfer, and real-time chat. Additionally, the platform offers customizable support tools and event log reporting. Simple Help enhances productivity, minimizes downtime, and maximizes user satisfaction in remote desktop support scenarios by facilitating seamless communication and assistance regardless of location.\n \nDescription: At Sarah Lawrence College, we use Simple Help as a desktop support solution tailored to streamline the assistance process for support agents and end-users. It offers a range of features designed to simplify troubleshooting and problem resolution, enhancing the efficiency and effectiveness of desktop support services. With Simple Help, support agents can remotely access and control users' desktops to diagnose issues, perform software installations, configure settings, and remote desktops in real-time. Simple Help offers robust remote support for a reasonable price.\n \n\n \n\n \n\n \n 1101 Gorman St, Raleigh, NC 27606 / McKimmon Conference and Training Center - Room 2C Jesus Ayala false 5 Confirmed OPAQUE
Presentation Software Delivery
05/17/2024 at 11:45 AM
McKimmon Conference and Training Center - Room 2C

Simple Help is a desktop support solution for remote assistance. It enables support teams to efficiently troubleshoot and resolve issues for remote users through features such as remote desktop access, secure connections, screen sharing, file transfer, and real-time chat. Additionally, the platform offers customizable support tools and event log reporting. Simple Help enhances productivity, minimizes downtime, and maximizes user satisfaction in remote desktop support scenarios by facilitating seamless communication and assistance regardless of location.

Click for more details...

At Sarah Lawrence College, we use Simple Help as a desktop support solution tailored to streamline the assistance process for support agents and end-users. It offers a range of features designed to simplify troubleshooting and problem resolution, enhancing the efficiency and effectiveness of desktop support services. With Simple Help, support agents can remotely access and control users' desktops to diagnose issues, perform software installations, configure settings, and remote desktops in real-time. Simple Help offers robust remote support for a reasonable price.

Session Information

Below you'll find new session information for presentations, workshops, and roundtable sessions. Session details are subject to change as is our schedule.

Sponsor Talk: Unlocking Efficiency in Asset Management through Data and Collaboartion with Sassafras

Yadin Flamer

IT Solutions Engineer

Sassafras Software

Add to Calendar
  05/16/2024 9:00 AM 05/16/2024 9:50 AM America/New_York LabMan Session: Day 1 - Sponsor Talk: Unlocking Efficiency in Asset Management through Data and Collaboartion with Sassafras Presented By: Yadin Flamer / Abstract: Unlock efficiency through the power of connecting data in asset management. Collect data, process it through Sassafras AllSight, share with stakeholders, and analyze the results to plan which hardware and software you will preserve, reuse, or retire. All this with a vendor that values the customer relationship as a collaboration. / Description: 1101 Gorman St, Raleigh, NC 27606 / McKimmon Conference and Training Center - Room 2C Yadin Flamer [email protected] false 5 Confirmed OPAQUE
Sponsor Presentation Asset Management
05/16/2024 at 9:00 AM
McKimmon Conference and Training Center - Room 2C

Unlock efficiency through the power of connecting data in asset management. Collect data, process it through Sassafras AllSight, share with stakeholders, and analyze the results to plan which hardware and software you will preserve, reuse, or retire. All this with a vendor that values the customer relationship as a collaboration.

Panel Discussion: Buidling Relationships - Customers and Vendors

Customer Panel Members

Eric Bellmore and Jaime Meija-Paula

Vendor Panel Members

Marisa Devlin & Yadin Flamer (Sassafras)

Nick Johnson (AppsAnywhere)

Add to Calendar
  05/16/2024 10:20 AM 05/16/2024 11:05 AM America/New_York LabMan Session: Day 1 - Panel Discussion: Buidling Relationships - Customers and Vendors Presented By: Customer Panel Members / Abstract: Join us for a unique panel discussion featuring both solutions providers and their actual customers. This session will focus on how working together to build a relationship can provide value for everyone. / Description: 1101 Gorman St, Raleigh, NC 27606 / McKimmon Conference and Training Center - Room 2C Customer Panel Members false 5 Confirmed OPAQUE
Sponsor Presentation Customer Support & Engagement
05/16/2024 at 10:20 AM
McKimmon Conference and Training Center - Room 2C

Join us for a unique panel discussion featuring both solutions providers and their actual customers. This session will focus on how working together to build a relationship can provide value for everyone.

How to drive faculty adoption and improve student experience

Jaime Meija-Paula

Add to Calendar
  05/16/2024 11:10 AM 05/16/2024 11:40 AM America/New_York LabMan Session: Day 1 - How to drive faculty adoption and improve student experience Presented By: Jaime Meija-Paula / Abstract: How do you make behavior change stick? How do you create long-lasting habits that go beyond circumstances? Like most residential higher ed institutions, Wheaton College has fully returned to campus life, to offer their students the richest college experience. But the return to pre-pandemic ways of teaching is seeing a return to pre-pandemic expectations for IT software provision. / Description: 1101 Gorman St, Raleigh, NC 27606 / McKimmon Conference and Training Center - Room 2C Jaime Meija-Paula false 5 Confirmed OPAQUE
Presentation Endpoint Management
05/16/2024 at 11:10 AM
McKimmon Conference and Training Center - Room 2C

How do you make behavior change stick? How do you create long-lasting habits that go beyond circumstances? Like most residential higher ed institutions, Wheaton College has fully returned to campus life, to offer their students the richest college experience. But the return to pre-pandemic ways of teaching is seeing a return to pre-pandemic expectations for IT software provision.

Click for more details...

Like many universities and colleges across the world, Wheaton College is navigating the human side of IT systems adoption with reduced financial and human resources. This session will outline some challenges, opportunities and solutions that are shaping the “new normal” of software delivery at Wheaton College. It will showcase how the college achieved efficiencies and faculty engagement through communication and collaboration with external partners and internal stakeholders.

Tech Toolbox

Kaurwaki Babu

IT Support Team Lead - College of Sciences IT

NC State University

Add to Calendar
  05/16/2024 11:45 AM 05/16/2024 12:15 PM America/New_York LabMan Session: Day 1 - Tech Toolbox Presented By: Kaurwaki Babu / Abstract: In this presentation, Kaurwaki will provide an overview of the digital tools, interactive spaces, and technical support services offered to end-users by the College of Sciences Mathematics IT Service Desk / Description: 1101 Gorman St, Raleigh, NC 27606 / McKimmon Conference and Training Center - Room 2C Kaurwaki Babu false 5 Confirmed OPAQUE
Presentation Customer Support & Engagement
05/16/2024 at 11:45 AM
McKimmon Conference and Training Center - Room 2C

In this presentation, Kaurwaki will provide an overview of the digital tools, interactive spaces, and technical support services offered to end-users by the College of Sciences Mathematics IT Service Desk

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An overview of the digital tools and interactive spaces offered by the COS Mathematics IT Service Desk to end-users. These tools and services significantly improve user experience—by providing access to technologies that expand and revolutionize their teaching capabilities—and user interaction with common applications. Tools that will be covered include XCreds, Code 42, and the Revolution Lightboard Studio space.

Sponsor Talk: Future Proof Your Classroom with Flexible Furniture Solutions

Frank Kolavo

Founder

Computer Comforts, Inc.

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  05/16/2024 1:30 PM 05/16/2024 2:15 PM America/New_York LabMan Session: Day 1 - Sponsor Talk: Future Proof Your Classroom with Flexible Furniture Solutions Presented By: Frank Kolavo / Abstract: Frank Kolavo, founder of Computer Comforts, Inc., will discuss their new CONFIGURE-IT Lectern that was designed in collaboration with the University of North Carolina. Frank will also have his mobile showroom onsite for this presentation. If you attended LabMan 2015 in Dallas, you might remember the field trip to Frank's factory and showroom. For 2024, CCI will be bringing the showroom to you. Don't miss this opportunity to see a wide variety of innovative lab furniture. / Description: 1101 Gorman St, Raleigh, NC 27606 / McKimmon Conference and Training Center - Room 2C Frank Kolavo [email protected] false 5 Confirmed OPAQUE
Sponsor Presentation Customer Support & Engagement
05/16/2024 at 1:30 PM
McKimmon Conference and Training Center - Room 2C

Frank Kolavo, founder of Computer Comforts, Inc., will discuss their new CONFIGURE-IT Lectern that was designed in collaboration with the University of North Carolina. Frank will also have his mobile showroom onsite for this presentation. If you attended LabMan 2015 in Dallas, you might remember the field trip to Frank's factory and showroom. For 2024, CCI will be bringing the showroom to you. Don't miss this opportunity to see a wide variety of innovative lab furniture.

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The University of North Carolina challenged CCI to create a 'universal' solution that could be used in a wide variety of classrooms. This modular 'building-block' approach would allow the college the flexibility to decide how to configure the lectern at the time of install. In addition, UNC required a sit-to-stand instructor's table that was also wheelchair friendly. Finally, keeping the AV cabinet cool and dust free was the final challenge. Heat and dust are the enemy of any AV installation. This new lectern will be on display at Frank's presentation. Stop by to kick the tires.

UNC CAUSE Apple Manager SIG - Kool in School IT

Everette Allen

Apple Support Specialist

NC State University

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  05/16/2024 2:35 PM 05/16/2024 3:20 PM America/New_York LabMan Session: Day 1 - UNC CAUSE Apple Manager SIG - Kool in School IT Presented By: Everette Allen / Abstract: The UNC CAUSE Apple Manager SIG group will meet and present "Ted Talk" style, 5-by-5 presentations on IT solutions that are working well on their campus. Join us for a few different "lightning rounds" from different UNC 17 institutions show casing how they provide IT that works. / Description: 1101 Gorman St, Raleigh, NC 27606 / McKimmon Conference and Training Center - Room 2C Everette Allen false 5 Confirmed OPAQUE
Presentation Endpoint Management
05/16/2024 at 2:35 PM
McKimmon Conference and Training Center - Room 2C

The UNC CAUSE Apple Manager SIG group will meet and present "Ted Talk" style, 5-by-5 presentations on IT solutions that are working well on their campus. Join us for a few different "lightning rounds" from different UNC 17 institutions show casing how they provide IT that works.

Repurposing old lab computers for remote labs and other tools

Jeremy May

Ed Tech Client Technologies Profesisonal - Mendoza College of Business

University of Notre Dame

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  05/16/2024 3:25 PM 05/16/2024 3:55 PM America/New_York LabMan Session: Day 1 - Repurposing old lab computers for remote labs and other tools Presented By: Jeremy May / Abstract: Learn how Notre Dame's Mendoza College of Business re-purposes our old, out-of-warranty computers after they have been replaced with new ones. / Description: 1101 Gorman St, Raleigh, NC 27606 / McKimmon Conference and Training Center - Room 2C Jeremy May [email protected] false 5 Confirmed OPAQUE
Presentation Endpoint Management
05/16/2024 at 3:25 PM
McKimmon Conference and Training Center - Room 2C

Learn how Notre Dame's Mendoza College of Business re-purposes our old, out-of-warranty computers after they have been replaced with new ones.

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The Mendoza College of Business IT (MCOBIT) Ed Tech team re-purposes our older machines for a variety of purposes. Using Sassafrass we are able to offer a remote desktop lab. We are able to add USB capture devices with our old machines to act as recording devices in classrooms with Panopto. In this talk I will cover this second "Lifecycle" of our computers, the tools we use, and our current best practices.

Technologies For A Successful Help Desk

Zachary Lucas

Student Help-Desk Technician

NC State University

Sehaj Singh

Student Help-Desk Technician

University of North Carolina at Chapel Hill

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  05/16/2024 4:00 PM 05/16/2024 4:30 PM America/New_York LabMan Session: Day 1 - Technologies For A Successful Help Desk Presented By: Zachary Lucas / Abstract: This session will cover tools leveraged by NC State and UNC-Chapel Hill student help desks. The presentation will give perspectives from both school's student workers and compare and contrast how these tools help our workflow. / Description: 1101 Gorman St, Raleigh, NC 27606 / McKimmon Conference and Training Center - Room 2C Zachary Lucas false 5 Confirmed OPAQUE
Presentation Customer Support & Engagement
05/16/2024 at 4:00 PM
McKimmon Conference and Training Center - Room 2C

This session will cover tools leveraged by NC State and UNC-Chapel Hill student help desks. The presentation will give perspectives from both school's student workers and compare and contrast how these tools help our workflow.

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In the session we plan to cover how the NCSU and UNC help desks are using the following products: Google Workspace (Google Drive for documentation and Google Chat for helping clients and communication between teams), Zoom (helping end-users remotely), ServiceNow (ticketing System to manage issues from end-users), and SnipeIT (equipment inventory system).

(Almost) Zero-Touch Deployments for macOS and iOS

Imraan Khan

Assistant Director - College of Sciences IT

NC State University

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  05/16/2023 4:35 PM 05/16/2023 5:15 PM America/New_York LabMan Session: Day 1 - (Almost) Zero-Touch Deployments for macOS and iOS Presented By: Imraan Khan / Abstract: This session will revisit best practices to achieve zero touch deployment for macOS using JAMF. Concepts can apply to most other MDMs as well. / Description: / McKimmon Conference and Training Center - Room 2C Imraan Khan false 5 Confirmed OPAQUE
Presentation Endpoint Management
05/16/2023 at 4:35 PM
McKimmon Conference and Training Center - Room 2C

This session will revisit best practices to achieve zero touch deployment for macOS using JAMF. Concepts can apply to most other MDMs as well.

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Zero touch deployments are the goal of every endpoint support team. At the height of the pandemic, no-contact deliveries of new systems for our faculty and staff forced us to to improve our rollouts and assume that we wouldn't have the luxury of seeing someone in person to get their system up and running. Our current process applies to Apple computers with both the Intel and Silicon chipsets, and has resulted in a significant drop in service tickets for assistance with new computer setups. We have a similarly streamlined process in place for iPad deployments as well.

Turning Pain Into Partnerships

Eric Bellmore

Director of Academic Research Computing

Grand Valley State University

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  05/17/2024 9:00 AM 05/17/2024 9:45 AM America/New_York LabMan Session: Day 2 - Turning Pain Into Partnerships Presented By: Eric Bellmore / Abstract: An overview of how we turned a contentious relationship with some of our colleges into a partnership. / Description: 1101 Gorman St, Raleigh, NC 27606 / McKimmon Conference and Training Center - Room 2C Eric Bellmore false 5 Confirmed OPAQUE
Presentation Customer Support & Engagement
05/17/2024 at 9:00 AM
McKimmon Conference and Training Center - Room 2C

An overview of how we turned a contentious relationship with some of our colleges into a partnership.

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Learn how Eric's new role as department head of the Academic Research Computing group at Grand Valley State University led him on a journey to mend fences across the university. Before joining the university, many felt the IT department had left them out in the cold. After spending the first few months on a "look, listen, and learn" tour, time was spent rebuilding relationships and forming partnerships where previously there had been none. Today, GVSU is in a much better place, and these partnerships are proving fruitful for all involved as partners continue to adapt and grow in both IT and the colleges.

The State of CyberSecurity at NCSU

Bill Rodriguez

Cyber Secruity Engineer - Office of Information Technology

NC State University

Elizabeth Cole-Walker

Information Security Specialist - Office of Information Technology

NC State University

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  05/17/2024 9:50 AM 05/17/2024 10:35 AM America/New_York LabMan Session: Day 2 - The State of CyberSecurity at NCSU Presented By: Bill Rodriguez / Abstract: It is important to note that NC State is still undergoing a digital transformation. On-going national and global cybersecurity threats are driving a need to adapt and change operations at a faster pace than ever before. / Description: 1101 Gorman St, Raleigh, NC 27606 / McKimmon Conference and Training Center - Room 2C Bill Rodriguez false 5 Confirmed OPAQUE
Presentation Leading All The Things
05/17/2024 at 9:50 AM
McKimmon Conference and Training Center - Room 2C

It is important to note that NC State is still undergoing a digital transformation. On-going national and global cybersecurity threats are driving a need to adapt and change operations at a faster pace than ever before.

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Much of this talk will be focused on both existing focus areas, however additional challenges that will need to be addressed in some way in the near future will also be discussed. The cybersecurity team at NC State University works with customers to understand businesses requirement as well as on-going challenges to help provide critical insights to decision makers to make informed decisions related to IT security transformation. Although cybersecurity is thought of as an IT activity, it is so much more. It is the integral part of all areas of the university to manage risk and assets (including data). It is more about people than technology.

Software Deployment with PSADT (PowerShell App Deployment Toolkit)

Houston Griffith

Senior Manager - Instructional Computing Services

Virginia Commonwealth University

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  05/17/2024 10:50 AM 05/17/2024 11:40 AM America/New_York LabMan Session: Day 2 - Software Deployment with PSADT (PowerShell App Deployment Toolkit) Presented By: Houston Griffith / Abstract: Learn how to quickly build scripts to deploy software to Windows endpoints by reviewing examples of the popular PowerShell App Deployment Toolkit used at VCU. / Description: 1101 Gorman St, Raleigh, NC 27606 / McKimmon Conference and Training Center - Room 2C Houston Griffith false 5 Confirmed OPAQUE
Presentation Software Delivery
05/17/2024 at 10:50 AM
McKimmon Conference and Training Center - Room 2C

Learn how to quickly build scripts to deploy software to Windows endpoints by reviewing examples of the popular PowerShell App Deployment Toolkit used at VCU.

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Chances are, many of the apps you deploy regularly have been packaged using this method and may be able to save you time by quickly adapting PowerShell code for your own deployments. Most packages are reusable even without having to rely on MECM (Microsoft Endpoint Configuration Manager) and can be adapted to other platforms with little effort to rehost installers.

This session will be a combination presentation + workshop to apply concepts explained in the presentation to build a PSADT pacakge in real time!

Simple Help As A Desktop Support Solution & More

Jesus Ayala

Help Desk Manager

Sarah Lawrence College

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  05/17/2024 11:45 AM 05/17/2024 12:15 PM America/New_York LabMan Session: Day 2 - Simple Help As A Desktop Support Solution & More Presented By: Jesus Ayala / Abstract: Simple Help is a desktop support solution for remote assistance. It enables support teams to efficiently troubleshoot and resolve issues for remote users through features such as remote desktop access, secure connections, screen sharing, file transfer, and real-time chat. Additionally, the platform offers customizable support tools and event log reporting. Simple Help enhances productivity, minimizes downtime, and maximizes user satisfaction in remote desktop support scenarios by facilitating seamless communication and assistance regardless of location. / Description: 1101 Gorman St, Raleigh, NC 27606 / McKimmon Conference and Training Center - Room 2C Jesus Ayala false 5 Confirmed OPAQUE
Presentation Software Delivery
05/17/2024 at 11:45 AM
McKimmon Conference and Training Center - Room 2C

Simple Help is a desktop support solution for remote assistance. It enables support teams to efficiently troubleshoot and resolve issues for remote users through features such as remote desktop access, secure connections, screen sharing, file transfer, and real-time chat. Additionally, the platform offers customizable support tools and event log reporting. Simple Help enhances productivity, minimizes downtime, and maximizes user satisfaction in remote desktop support scenarios by facilitating seamless communication and assistance regardless of location.

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At Sarah Lawrence College, we use Simple Help as a desktop support solution tailored to streamline the assistance process for support agents and end-users. It offers a range of features designed to simplify troubleshooting and problem resolution, enhancing the efficiency and effectiveness of desktop support services. With Simple Help, support agents can remotely access and control users' desktops to diagnose issues, perform software installations, configure settings, and remote desktops in real-time. Simple Help offers robust remote support for a reasonable price.

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© 2019 LabMan.io. All rights reserved.

© 2019 LabMan.io. All rights reserved.